We help more than 70% of the school districts in North America to communicate on a daily basis with their staff, parents and community.
The Customer Success Manager will be working directly with the Head of Customer Success and the Success Team. Their main responsibility will be making sure Smore’s Team Accounts renew at a 90% retention rate. More so, they will upsell current accounts, proactively prevent churn and be the voice of our customers. Additionally, the CSM will also report important trends and findings to their direct manager, and team. In this position, you will work predominantly in a virtual capacity interacting with customers via phone, video, and email mediums; therefore, excellent communication skills are required.
To be successful in this position, you should have a persuasive attitude, and enjoy the challenge of sales and retention!